Wersja polska ← Home

Account Deletion

Telepon

Last updated: September 29, 2026

If you wish to delete your Telepon account, you can do so in two ways:

1. Delete your account in the app

The quickest way to delete your account is through the app settings:

• Open the Telepon app
• Go to Settings > Delete account
• Confirm the deletion request

2. Delete your account via email

You can also request account deletion by sending an email to:

dev@saac.pro

Please include the phone number associated with your account. Our support team will process your request within 3 business days.

A caregiver can request deletion of the profile of a ward they manage in the same way — please include the ward's name as shown in the app.

3. What happens after account deletion

Once you confirm account deletion:

• Your account is immediately deactivated and can no longer be used
• All personal data — phone number, name, profile photo — as well as messages, pictogram boards and photos are permanently erased within 30 days
• Usage and analytics data is no longer linked to your identity

We may keep specific data for longer only where the law requires it or where it is necessary to report child sexual abuse to law enforcement (see our Child Safety Standards).

This action is irreversible — once the deletion process is complete, data cannot be recovered and the account cannot be restored.

4. Contact

If you have any questions about account deletion or your personal data, please contact us:

SAAC sp. z o.o.
ul. Leona Frankowskiego 26
20-736 Lublin, Poland

Email: dev@saac.pro